“𝘞𝘦 𝘩𝘪𝘳𝘦𝘥 𝘢 𝘱𝘰𝘭𝘪𝘤𝘦𝘮𝘢𝘯 𝘢𝘯𝘥 𝘪𝘵’𝘴 𝘨𝘰𝘪𝘯𝘨 𝘳𝘦𝘢𝘭𝘭𝘺 𝘨𝘳𝘦𝘢𝘵.”
Has to be the dumbest Tweet in the universe when you consider around 80% of its customer base is Opensource folk who historically have been very uneasy with police forces around the world.
@dick_turpin It was a little tone deaf for sure. But I think their response to the criticism and their further doubling down on it was the bigger error.
@intrbiz Strikes me as the attitude of someone that thinks they're right and can't understand why everyone thinks they're wrong. 🤷♂️
@dick_turpin Very much so. TBH their PR has been pretty prickly for a long time.
They seem to think giving customers no information and no detail over the supply chain issues is a virtue, rather than exceptionally frustrating.
It's just a bit sad that they are needlessly harming the good work they do do, for the lack of listening.
@intrbiz Maybe they're adopting the Churchill defence?
“Never apologise, never explain.”